Phone Displays

The website isn’t working on my phone!

It is, I check it regularly on my Android phone, however we have a couple of BUTS! (See also FAQs for a synopsis of this)

Phones aren’t really the best to view a website like this because you are looking at detailed images on a really small screen. The other issue is that it is a mobile device and makes use of mobile data. This is likely to be slower and more expensive than your home WiFi. It also has to deal with a website design that is landscape and make it portrait, so the theme of the site has to be responsive. So often just turning your phone from portrait to landscape will make the menus easier to access. Most phones do this automatically when you turn them but there are settings to make it stay portrait which you may have selected. You need it to auto rotate, although at times this can be an undesirable option! Phone browsers can also be told to use a “desktop mode”

Menu is the three bars in portrait mode so not so easy to navigate but you get the view that follows.
Landscape orientation of phone and tuition has a dropdown sub-menu arrow visible

The problem is that the responsive nature of the display of the webpage on a phone may find you looking at a long single column and also a zoomed in version of that column. It may mean that the right side of the page isn’t being displayed. A few options here, try turning the phone landscape, or pinching the screen in with your thumb and forefinger (Good technique to get to grips with!).

These are three menu items with sub menus. Often the down arrows may be off the screen because you are zoomed in.

The clicking of the arrow for the Tuition sub-menu should get you this view with four sub-options to click

So you can’t get the latest version of the webpage you used last time or the sub-menu of Tuition to look the same as mine? This is to do with the cost of mobile data. The browser will often keep an old version of the page in a storage area called “cache”. It can therefore re-display the page from it’s memory and not download it again and use your data allowance. So now what? Well pages can be refreshed but some phone settings may still retain the cached version to save you money. So it is often a good idea to clear the cached data. This on an Android phone is usually in “Settings”, and choose “Apps” the find the browser you use (probably Google Chrome) click on it to get the details and below the main options “Disable” or “Force Stop” you should find an option “Storage” clicking this will bring a menu to allow you to clear the cache. A more modern version of Android may have the option in the settings menu to “Manage Apps”. Again the key words to look for are “storage” and “cache”. Of course when faced with modern technology you can always ask the children or grandchildren how to do it!