Checkout Terms and Conditions

Thank you for expressing an interest in my shop and various online services and products. Welcome to Sue Chatterton Watercolourist  (the “Site”). Our products and services are provided subject to the following terms and conditions. I look forward to accompanying you on your watercolour journey

PURCHASING PRODUCTS AND SERVICES

WATERCOLOUR CLASSES

These take place once a week at venues around Staffordshire and pricing is dependent on the cost of the venue and the length of the class. The venues are located in Bradley, Wedgwood (Barlaston), Salt and Weston. Class duration is 2.5 hours for those attending Wedgwood and 2 hours for all other classes. Materials are not included in the cost of the class. Resources and information will be available online to download before the weekly class begins.
Click here for details of my classes based in various locations around Staffordshire.

WATERCOLOUR PAINTING PROJECT PACKAGES

Tutorials will guide you step by step through the project. Resource materials are available to download from my website or by email upon request. Projects will be done simulating a class environment and are designed to give you approximately 2 hours painting instruction per week, allowing you to work at your own speed, stopping and starting where necessary. Painting Projects included in the package may be designed to run over 1 or 2 weeks, dependent on the subject, but this of course is up to you as an individual. On-line help is available via email or WhatsApp or of course you can phone me. The videos are not downloadable but the resources are. No paint, paper or other equipment is included in the price of the project. These are multi session painting projects based on an eleven week period may have been created from previous Watercolour Termly Subscription Projects.

WATERCOLOUR SINGLE PAINTING PROJECTS

Single Projects are available and individually priced, and a link to the project and password will be sent by email. Once payment is received, a link to the project and password will be sent by email. Passwords here remain for the length of the project and on payment by card an invoice will be sent that will contain a link to the project and a password. Paying by BACS will result in two invoices being sent. The first with my BACS payment details and once payment is received, a second invoice will be sent and will contain a link to the project and a password.

WATERCOLOUR WORKSHOPS

These usually take place at Salt Village Hall on a Saturday from 10 am to 4 pm. A meal is included in the price but please inform Sue Chatterton before attending of any dietary requirements or allergies. A Post dated cheque is the preferred method of payment and this can be done via the shop or direct to Sue’s current address. Sue Chatterton Watercolour Specialist, 71 Martin Drive, Stafford, ST16 1GN, United Kingdom.

PROMOTIONAL DISCOUNT COUPONS

In the case of Promotional Coupon Codes we reserve the right to cancel offer(s) without prior written notice.
Promotional discounts and codes applied to a product payment are applied at the checkout.
(You may find you have previously purchased an individually priced single project, that has been part of a Watercolour Termly Subscription Project or a Watercolour Painting Project Package. If this is the case and you wish to buy the complete package, then it is possible to request a coupon code direct from Sue, which can be applied to the purchase of a full package and receive a discount on the purchase price. A Watercolour Single Painting Project previously available in such a package will have this indicated in the product description of the particular Watercolour Termly Subscription Project or a Watercolour Painting Project Package.)

PAYMENT METHODS

My preferred method of payment is by debit card, credit card or BACS at the shop checkout. On payment by card an invoice will be sent that will contain a link to the project and a password. Paying by BACS will result in two invoices being sent. The first with my BACS payment details and once payment is received, a second invoice will be sent and will contain a link to the project and a password.

REFUNDS -WATERCOLOUR CLASSES
Refunds for the Watercolour Classes at the various venues will be issued on an individual and on a pro rata basis

REFUNDS – WATERCOLOUR PAINTING PROJECT PACKAGES
Because of the virtual nature of the product package and the release of the passwords to access the product package refunds are only available after negotiation direct with Sue Chatterton via the usual contact methods

REFUNDS -WATERCOLOUR SINGLE PAINTING PROJECTS
Because of the virtual nature of the product and the release of the passwords to access the product refunds are only available after negotiation direct with Sue Chatterton via the usual contact methods

REFUNDS – WORKSHOP BOOKING CANCELLATION POLICY

A full refund on any workshop will be given if Sue must cancel for any reason.
Should you wish to cancel, a refund less 50% of the workshop fee will be made if notice of cancellation is received no later than 30 days of the workshop date.
It is regretted that no refund can be made in respect of bookings cancelled within 30 days of the event, unless due to illness with the support of a doctor’s letter. Bookings may be transferable by arrangement.

For full Terms and Conditions click here